Privacy Policy
Maid Calm LLC (doing business as “MaidCalm”) (“MaidCalm,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and share your information when you visit our website, request services, or interact with us.
1. Information We Collect
1.1 Information You Provide
We may collect information you provide when you request a quote, book a cleaning, or contact us, including:
- Name
- Phone number
- Email address
- Service address
- Service preferences and details (home size, add-ons, notes)
- Access instructions (if provided)
1.2 Payment Information
Payments are processed by third-party payment processors (such as Stripe). MaidCalm does not store full credit card numbers.
1.3 Automatically Collected Information
When you use our website, we may automatically collect:
- IP address
- Browser and device type
- Pages visited and time spent
- Referring URL
- Cookie and similar tracking data
2. How We Use Your Information
We use your information to:
- Provide and manage cleaning services (scheduling, confirmations, service updates)
- Communicate with you by phone, email, or SMS regarding your request or booking
- Process payments and prevent fraud
- Improve our website and services
- Comply with legal obligations
3. Calls and SMS Communications
If you provide your phone number and opt in via an unchecked-by-default checkbox on our forms, you consent to receive SMS messages from MaidCalm related to your request and services (for example: confirmations, scheduling, arrival updates, and service-related follow-ups). Message frequency varies. Message and data rates may apply.
Consent to receive SMS messages is not required to book or receive cleaning services. You may opt out of SMS at any time by replying STOP. For help, reply HELP.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.
4. How We Share Your Information
We do not sell your personal information.
We may share your information with:
- Service providers that help us operate our business (for example: scheduling and CRM tools, SMS providers such as Twilio, payment processors such as Stripe, and website hosting providers)
- Contractors and cleaning professionals assigned to perform your requested services (limited to what is reasonably necessary to complete the job)
- Legal and compliance when required by law, subpoena, or to protect rights and safety
5. Cookies
We may use cookies and similar technologies to operate our website and analyze traffic. You can control cookies through your browser settings, but disabling cookies may affect site functionality.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet is 100% secure.
7. Your Choices and Rights
You may:
- Request access, correction, or deletion of personal information we hold about you (subject to legal exceptions)
- Opt out of marketing communications
- Opt out of SMS by replying STOP
To make a privacy request, contact us at support@maidcalm.com.
8. Children's Privacy
Our services are not directed to children under 18 and we do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.